Our Services - Afterlight Support

Our Approach

At Afterlight Support, we believe in empowering participants to have choice and control over their supports and their lives.

Our approach is:

Person-centred: Your goals, preferences, and choices drive everything we do
Strengths-based: We focus on your abilities and what you can do
Trauma-informed: We understand the impact of trauma and work sensitively
Culturally safe: We respect and celebrate diversity
Capacity-building: We help you develop skills to manage your own supports

Who is this for?

Support Connection is ideal for participants who:

Are new to the NDIS or have a new plan
Have straightforward support needs
Need help getting started but feel confident managing ongoing
Want to build skills quickly to self-manage

What you can expect

Help understanding your NDIS plan and funding
Support to find and connect with service providers
Assistance setting up service agreements
Information about local supports and services
Skills building to manage your own supports

This support typically lasts 3-6 months, after which you'll be confident managing your own plan.

Working with families and carers

We welcome family members, carers, and support people to be involved. We'll work together to ensure everyone understands the plan and how to access supports.

Who is this for?

Coordination of Supports is for participants who:

Have multiple service providers
Need help coordinating different supports
Want ongoing support throughout their plan
Face challenges managing their services alone
Need help problem-solving service issues

What you can expect

Regular check-ins (frequency based on your needs)
Help finding and connecting with providers
Support to resolve issues with services
Monitoring of your funding and service delivery
Coordination between different providers
Preparation for NDIS plan reviews
Links to community and mainstream services
Crisis support when urgent needs arise

Working with your supports

We collaborate with your family, carers, other service providers, and support networks. We can attend provider meetings, participate in care team discussions, and ensure everyone is working together towards your goals.

Who is this for?

Specialist Support Coordination (SSC) is for participants with very complex needs, including:

Multiple providers across health, disability, and other sectors
Complex behaviours requiring specialist behaviour support
Psychosocial disability or complex mental health needs
High-risk situations or safeguarding concerns
Justice or forensic involvement
Unstable housing or homelessness
Multiple hospitalisations or crisis presentations

What you can expect

More frequent and intensive support
Specialist expertise in complex needs
Strong advocacy and system navigation
Crisis intervention and support
Coordination across multiple service systems
Support for families and carers
Transition support (e.g., hospital to community)
Links to specialist providers and supports

Our specialist team

Our Specialist Support Coordinators have advanced qualifications and experience in complex disability support, mental health, behaviour support, and working with marginalised communities.

Flexible Service Delivery

We understand that everyone has different preferences and circumstances. We can meet with you:

At your home
At our office
In the community (café, library, etc.)
Via phone or video call
At a time that suits you (including evenings and weekends where possible)

Language and Communication

We're committed to accessible communication. We can:

Arrange interpreters for non-English speakers
Provide information in Easy Read format
Use communication boards or assistive technology
Allow extra time for appointments
Welcome support people in meetings

Not Sure What You Need?

Contact our team and we'll help you understand what type of Support Coordination is in your plan and how we can help.